• At LLC "Kakhi," we respect your personal data and are committed to protecting your confidentiality. Our goal is to provide our customers with high-quality service and products and to create a safe and accessible environment.
1. Data Protection:
• We do not collect or rely on your personal data (such as name, address, and phone number) unless it is necessary to process your order. All data received is stored in a secure environment and is used solely to ensure the effectiveness of our service.
2. Orders:
• Customers have the right to place an order for any product on our website. The processing and delivery of orders are carried out in accordance with the specified terms (both through courier service and when visiting physical retail locations), where the procedures for product delivery and returns are detailed.
3. Return and Exchange Policy:
• We offer our customers a product return and exchange service, with procedures outlined on our website. The conditions for when and how you can return or exchange a product are detailed.
4. Prices and Agreement:
• Our pricing policy is intended to be transparent and fair. The price of each product is stated on our website and may change without prior notice; however, the fixed price at the time of order completion will remain in effect. We ask customers to review product information and confirm terms and prices before placing an order.
5. Responsibility:
• LLC "Kakhi" is not responsible for any damage or subsequent consequences that may arise from the use of our products if the customer does not follow the recommended usage guidelines provided for the product.
6. Rights and Obligations:
• The rights and obligations of our customers are related to this policy and also to all relevant requirements set forth by Georgian legislation.
7. Changes in the Policy:
• The user policy may be amended to comply with current legislation and best practices. Any changes will be posted on our website.
Pursuant to the Law of Georgia on Consumer Rights Protection, in the event of a remote (online) purchase of an item, the consumer has the right to withdraw from the contract and return the goods to the trader without giving any reason within 14 days of receiving the goods.
– If you wish to cancel your online order, please write to us at info@kakhi.ge, indicating the reason for cancellation and your order details. Refunds will be issued within 5 business days of confirmation of your request.
– The burden of proving that the right to withdraw from the contract was exercised within the established period lies with the consumer.
– The full cost of returning the item is borne by the customer.
– An important condition for returning an item is that it is in its original condition, accompanied by all accessories, including the box (if any).
– The 14-day return policy does not apply to items whose retail price does not exceed 30 (thirty) GEL.
The consumer does not have the right to withdraw from the contract if:
• He/she has been supplied with hermetically protected goods, its hermeticity has been violated after delivery, and thus the goods cannot be returned due to compliance with health or hygiene standards;
• The product is used;
• The consumer has the right to examine and inspect the products to the extent necessary to determine the properties, characteristics and functioning of the goods;
• The product has not retained its original commercial appearance, consumer properties, or factory label;
– As a result of the withdrawal from the contract, the obligations assumed by the parties as a result of the distance contract are nullified.
– The consumer is obliged to return the product to the trader no later than 7 calendar days after notifying the trader of the withdrawal from the contract.
– The trader is obliged to refund the consumer the amount paid for the purchase of the product, as well as, if any, the amount paid to reimburse the cost of delivery (except in cases where the consumer has chosen a more expensive delivery service than the standard delivery service offered by the trader) within 14 days of receiving notification of the return of the product.
– In the event of a return of an item, the merchant has the right to refuse a refund until the item is returned or until the consumer receives proof of shipment from the seller, whichever occurs first.
– Legal Guarantee:
If the goods are found to be defective, the consumer has the right to demand that the seller eliminate the defect: replace the goods free of charge, reduce the price, or withdraw from the contract.
• Replacement of goods is a primary right of the consumer. The consumer has the right to request the trader to replace the goods free of charge, unless this is impossible due to the nature of the goods or would require a disproportionate or unreasonable cost.
• The goods must be replaced within a reasonable time, without causing the consumer significant inconvenience, taking into account the nature of the goods and the purpose for which they were purchased.
• Free replacement of goods implies that the trader bears all costs (including postage and labor costs) necessary to ensure that the goods comply with the terms and conditions of the contract.
– The consumer has the right to request a reduction in the price of the goods or to withdraw from the contract if one of the following conditions exists:
a) The goods cannot be exchanged;
b) the trader did not replace the goods within a reasonable time and the consumer lost interest in the performance of the contract;
c) The replacement of the goods by the merchant would cause significant inconvenience to the consumer.
In the event of withdrawal from the contract, the consumer has the right to demand compensation for damages caused by non-fulfillment of the contract in accordance with the procedure established by the legislation of Georgia.
– When determining whether a cost is disproportionate or inappropriately high, the following conditions must be taken into account:
a) the price of the goods in case of compliance with the terms and conditions stipulated in the contract;
b) the degree of non-conformity of the goods with the conditions stipulated in the contract;
c) An alternative possibility of eliminating the defect in the goods without causing inconvenience to the consumer.
The consumer has the right to exercise the above rights if the defect in the goods was discovered within two years of the goods being handed over to him. If the consumer discovers the defect in the goods within six months of taking possession of the goods, it shall be presumed, until proven otherwise, that the defect existed at the time of delivery of the goods, if this is possible due to the nature of the goods or the nature of the defect. In this case, the burden of proof shall lie with the trader. If the consumer discovers the defect in the goods after six months of taking possession of the goods, the burden of proof that the defect existed at the time of delivery shall lie with the consumer.
The consumer does not have the right to withdraw from the contract if the defect in the goods is insignificant.
